Release 5.1 of Appx is well on the way and we would like to take this opportunity to remind you that ASI's (and CWI's) policy is to support the current major release level of APPX and one level back. This means that once APPX 5.1 is released APPX 4.2.x and all prior releases will be unsupported.
What do we mean when we say that those releases will be unsupported? Typically, the questions that we are asked in relation to customers who are running unsupported releases of APPX are as follows:
Q. Will customers on unsupported releases of APPX be able to continue running APPX?
A. Yes, they will be able to run APPX as normal assuming that they have a valid licence.
Q. What should I do if my customer identifies a bug in an unsupported APPX release?
A. You should report the bug to CWI as you would do if it were a supported released of APPX. If we are aware of a solution or workaround to the bug then we will be happy to pass that information onto you.
Q. What happens if CWI can't offer a solution to a problem that I encounter with an unsupported release? Will the problem be escalated to ASI's technical support team?
A. No, a problem identified in an unsupported APPX release will not be escalated to ASI since ASI will not make bug fixes retroactively to obsolete APPX releases. We will check if the problem has been resolved in the most recent release of APPX and, if it has, then we will recommend that you upgrade the customer to the latest release. If the problem is still outstanding in the latest release of APPX then we will report the problem to ASI and add the problem to BugTracker so it can be fixed in a future release.
Q. Will a customer on an unsupported release of APPX still be able to use the Online Customer Support System (OCSS) to generate an emergency registration if required?
A. Yes, as long as the customer is on current maintenance they will be able to generate an emergency registration via the OCSS.
We recommend that you begin planning to upgrade any customers who are currently running APPX 4.2.x (or lower) to APPX 5.0.4 or 5.1 to ensure that they are eligible for the highest possible level of support.
2016/05 - APPX 5.4.5 Available
2016/05 - APPX 5.4.4c Available
2016/05 - APPX 5.4.4 Available
2015/12 - APPX 5.4.3 Available
2015/06 - Amsterdam 2015 Conference Presentations available
2015/03 - CWI Announces Appx Training & Conference in Amsterdam
2014/12 - CWI Announces Appx Training in Panama
2014/03 - Appx Software Announces New Price List Effective May 1, 2014
2014/02 - Reconnect with Appx Software - Conference
2013/08 - End of Support for 4.2.x Approaching
2013/05 - Amsterdam Conference Presentations and Pictures available!
2013/03 - Amsterdam Conference Registration Open!
2013/02 - Panama Conference A Success!
2012/12 - Panama Conference Registration Open!
2012/12 - Appx Conferences 2013!
2012/11 - Appx 5.2 Available
2012/03 - Supported Releases
2011/10 - APPX Conference Update
2011/06 - APPX 20th Birthday Celebration and Conference
2010/12 - Panama Conference in 2011
2010/07 - ASI Launches new Beta Program
2010/01 - Appx Release 5.0 is Ready
2009/02 - Appx Release 5.0 Beta for Windows is Ready
2008/11 - Appx Release 5.0 Beta is Ready
2008/06 - Caylx Retires from Appx Software Distribution
2008/04 - Appx Blog Online
2007/12 - Appx Conference 2007
2007/08 - Appx Conference 2007 - Haven't Decided Yet?
2007/06 - Appx Goes on the Road
2007/01 - Release 4.2.a Available for Download
2006/08 - New Email Format for Registrations
2006/05 - Another Successful Conference!
2006/02 - 2006 Florida Confrence May 3-5
2005/07 - Minicom Joins CWI!
2005/03 - Sadeen Joins CWI!
2005/01 - SWS Joins CWI!
2004/12 - Sintec Joins CWI!
2004/11 - CWI APPX Conference & Training Session
2004/10 - CWI Exhibits at LinuxWorld UK 2004
2004/09 - CWI Welcomes New VAR
2004/05 - APPX Conference 2004
2004/04 - 4.2.4 Released
2004/02 - "Sun, Sand, & Software"
2003/03 - VAR Conference/SPEED II Promo
2002/09 - Release 4.1.a/Windows Pricing
2002/05 - APPX Conference/Free APPX for Linux
2002/01 - Online Manuals/Release 4.1.6
2001/07 - Training/APPX Conference
2001/05 - APPX at IOUG
2001/03 - VAR Online Released
2000/10 - VAR Conference/Release 4.1
2000/08 - Training Schedules/Release 4.1 Previews
2000/07 - Welcome Message
For additional information, contact email@example.com
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